Shipping policy
Last updated: 02/09/2026
This Shipping Policy explains how Platinium Ltd ("we", "us", "our"), trading as "For the trendy crowd", processes and delivers your orders.
1. Order Processing
Orders are typically dispatched within 1–2 business days of being placed. You will receive a confirmation email once your order has been processed, and a separate email with tracking details once it has shipped.
2. Delivery Times
Estimated delivery time is 5–10 business days from dispatch, depending on your location. Delivery times are estimates only and are not guaranteed, as they can be affected by factors outside our control, including customs processing and courier delays.
3. Shipping Costs
Shipping costs depend on your delivery destination:
- United Kingdom: Free delivery on all orders.
- Europe: Free delivery on all orders.
- United States: £9 flat-rate delivery.
- Rest of the world: £9 flat-rate delivery.
Any changes to these rates will be clearly stated at checkout before you complete your order.
4. International Shipping
If we ship to your country, any customs duties, import taxes, or fees charged by your country's customs authority are your responsibility and are not included in the item price or shipping cost.
5. Order Tracking
Once your order has shipped, you will receive a tracking link by email so you can follow your delivery.
6. Missing or Delayed Orders
If your order hasn't arrived within the estimated delivery window, please contact us at info@platinium.biz with your order number and we'll look into it for you.
7. Contact Us
If you have any questions about shipping, please contact us at info@platinium.biz or write to us at 20 Wenlock Road, London, N1 7GU, United Kingdom.