Refund policy

Last updated: 02/09/2026

Platinium Ltd ("we", "us", "our"), trading as "For the trendy crowd", wants you to be happy with your purchase. This Refund Policy explains your rights to return items and receive a refund.

1. Your Right to Cancel and Return

In accordance with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order and return your item(s) within 14 days of receiving your delivery, without giving any reason.

To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition with all tags attached.

2. How to Start a Return

To start a return, please contact us at info@platinium.biz within 14 days of receiving your order, quoting your order number. We will confirm the return address and next steps.

3. Return Shipping Costs

Unless the item you received is faulty, damaged, or incorrect, you are responsible for the cost of returning the item to us. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 14 days. Please note that your bank or payment provider may take additional time to display the refund.

5. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at info@platinium.biz as soon as possible with photos of the issue. We will arrange a replacement, exchange, or full refund, including any reasonable return shipping costs, at no extra cost to you.

6. Exchanges

If you need a different size or colour, please contact us at info@platinium.biz. Exchanges are subject to stock availability.

7. Non-Returnable Items

For hygiene reasons, certain items (if applicable, e.g. underwear or pierced accessories) cannot be returned unless faulty. Please check the product page for any specific return restrictions before ordering.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at info@platinium.biz or write to us at 20 Wenlock Road, London, N1 7GU, United Kingdom.